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OnBase ECM Solutions lets your information find you
Take your business paperless with OnBase Document Management
Put information at your fingertips with OnBase ECM Solutions
Defend against rising costs with OnBase ECM Solutions
Consolidate and share information with OnBase ECM Solutions
Empower your mobile workforce with OnBase ECM Solutions
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OnBase for the Telecom Service Provider

Telecoms, large and small, are leveraging ECM technology to drive down expenses and increase efficiency across their organization.

OnBase, in addition to establishing a central and secure repository for critical business documents, enables Telecoms to consolidate IT infrastructure while increasing visibility of information to management, staff, and line employees. OnBase offers front-office and back-office solutions that enable you to do more with less.

  • Business Planning: With one click, managers can retrieve groups of documents and data specific to the subject at hand. That's instant insight into sales reports, market data, product/service issues, customer feedback, financial reports, and more, allowing them to be informed and prepare to take action and make decisions.
  • Account Management: Integrate existing CRM systems with OnBase using Application Enabler to provide users a 360 degree view of account-related information from other sources. Users have this expanded view without leaving their CRM client application. Quick response to customer inquiries means increased customer satisfaction and lower overall support costs. This is "Extreme Customer Care".
  • Interconnection & Billing Management: OnBase serves as the "system of record" repository for Telecom billing information and reports. Once imported, the data begins a lifecycle of distribution, processing, and retention defined by you. OnBase distribution modules include CD/DVD Authoring and Publishing allowing you to parse records and reports for distribution and archive.
  • Facility & Network Management: Beyond providing instant access to a full and accurate record of documents related to building, grounds, and network facilities. OnBase for Network Management provides instant access to documents related to provisioned and configured digital circuits on high-capacity SONET, ETHERNET and ATM, networks. Network Technicians have ready access to configuration reports for all circuits and equipment throughout the network.
  • Engineering & Construction: Network engineering and construction activity generates a large volume of documents and data. OnBase File Cabinets and Folders automatically organizes all drawings, specifications, spreadsheets, contracts, permits, ROW, easement, e-mails, etc. to compile a comprehensive record of each project. OnBase CAD Drawing Management allows non-CAD users to review and markup drawings. And, with OnBase Mobile Apps for Android, Blackberry, Apple ipad, Apple iphone users have access from wherever they roam.

Let Latitude 44 assist you

These are just a few areas where OnBase can assist Telecoms streamline business processes and improve operational performance. Why not contact Latitude 44 today to explore what technology is right for your organization.

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