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User
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User Support Area |
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NOTE: A current Latitude 44, Inc. maintenance contract is required to access many of the links listed below. Contact Latitude 44, Inc. sales to renew your maintenance contract. |
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TECHNICAL
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| Tell Us How We Are Doing! | ||
| What is working? What is not working? The old adage - "If we don't know it's broken, we can't fix it.", applies. | ||
| If you have specific, or general comments or suggestions for improvement, please let us know. - Thank You! | ||
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| Tip Of The Month | ||
| Helpful little tidbits of information to make your life easier and maybe provide you with a short cut or two. | ||
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| FAQ's | ||
| Frequently Asked Questions of our support staff. Check here to see if someone has already asked the question you have. | ||
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| Knowledge Base | ||
| Find the answer to your common (or uncommon) problem within our searchable knowledge base. This area has two primary sections: | ||
| * | On-Line Problem Resolution Database | |
| * | Support Documents - Documents to help you understand, install, configure, and maximize the efficiency and productivity of your document imaging operations. | |
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| Private File Download | ||
| Latitude 44, Inc. has numerous unique, individual files available for download. In addition, during a support call you may be asked to download a specific file (i.e.. upgraded version) to resolve your issue. | ||
| Note: Each file requires a specific, unique password. | ||
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| Education & Training | ||
| OnBase training for End-Users or OnBase System Administrators. | ||
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| Email Latitude 44, Inc. Support Staff | ||
| Question during non-business hours? Complicated problem that you don't want to explain over the phone? Feel free to email our support specialists for help with your questions. | ||
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| Support Links | ||
| There is no substitute for knowing the answer. However, the next best thing is being able to find the answer. This page lists web sites you may find useful. | ||
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| Customer Information Change | ||
| Change happens - there's no escaping it. One of your employees leaves. Old systems are replaced. Software is upgraded. The phone company adds another area code, and your phone number changes. Business is so good you build and move into new offices, etc. | ||
| In order to continue to provide you with unequalled customer service we ask that you update your customer information when these changes occur. This information is kept strictly confidential. | ||
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TECHNICAL
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